What Is Communication In Healthcare?
The HIPAA Journal: Communication in Healthcare
Communication in healthcare is essential, but diagnosing and treating patients is also important. It will not be possible to provide a high level of care to patients if care team members don't communicate with patients. The most successful hospitals and clinics have strong communication policies and communicate effectively with their business associates and patients.
Communication can improve patient outcomes and satisfaction. It is inevitable that information will be miscommunicated and mistakes will be made if there are unresolved barriers to effective communication and procedures. There is a higher chance of being readmitted if information is not communicated to patients.
A study done by the University of California, San Francisco found that a quarter of hospital readmissions could have been prevented if patients were more informed. Communication breakdowns in acute care facilities can result in an increased length of hospital stay, an increased risk of patient harm, a higher number of readmissions, and poor patient satisfaction levels. More money is lost to medical malpractice claims when there is an increased chance of medical errors.
Good communications protocols will help to ensure that mistakes are avoided. The memory of staff can't be relied on to make sure everything is covered. Every time someone takes charge of a patient, important information should be communicated to ensure patient safety.
There are benefits to effective healthcare communication. Studies show that when communication improves in healthcare, there are improvements to staff satisfaction and job performance. A better working environment helps healthcare professionals manage stress more effectively.
Communication in Primary and Specialized Healthcare
A lot of studies looked at the timeliness of communication. It is clear that timeliness is a significant contributor to communication efficiency. The shift towards primary care has been happening in many countries in recent years. Communication between primary and specialized care is of paramount importance as healthcare becomes more and more specialized.
Communication in Health Care
Ensuring that patients receive proper care is more than just performing procedures. Communication is a crucial part of the health care process. The need for concise, effective communication is always present in the health field, whether it be a clinic accurately sharing patient information with another facility, or a group of doctors, nurses, specialists, and other staff at a hospital discussing how to treat current and incoming patients.
Communication between colleagues is dependent on collaboration. Patients, lab technicians, doctors, and staff all need to be in constant communication to make sure the system works smoothly. Information entering into databases is a part of inter-colleague collaboration.
Errors in database entry can potentially risk patient safety if departments are not communicating correctly. Hospitals are businesses and need to operate as such. Hospital managers and other leaders must communicate with doctors and patients frequently.
Communication in the healthcare system
Communication is a fundamental clinical skill that, if performed well, can help establish a relationship of trust between the medical staff and the patient-customer. The elements of specificity of communication in medicine are emphasized in Cosman and Tudose's works. The relationship between the medical personnel and patient in the healthcare system is more complex than you might think.
The higher-level therapeutic communication of the existential type is involved in medical communication because the medical act is connected to elements of uncertainty and individual instability. Talcott Parsons distinguishes between three situations in the doctor-patient relationship: - activity-passivity, in which the doctor is active and the patient is passive; - managing-cooperation, in which the patient follows the medical advice. George Ionescu says that it is necessary to establish a communion between the doctor and patient.
The doctor will have to understand the subjective condition of the person in front of them and treat the patient regardless of their state. The patient will have to understand the meaning of the act, accept it with conviction and accept its efficiency and usefulness. The relationship between the two parts must become a true one in time because the glue is a disease.
The way each part plays their role can create premises for a satisfactory and efficient relationship or for a disappointing one. Communication facilitates the establishment of a doctor-patient trust relationship, a real therapeutic alliance, with a purpose of improving the health status of the patient and the doctor's prestige, generally grown in the private and medical unit. Studies show that patients' satisfaction and perceived quality of the medical services they receive can be influenced by interactions between patients and healthcare professionals.
Communication in the medical act is an active process of transmission and reception of information, and at least one of the partners of communication must have active listening skills, understanding of the message, and answering some questions for interpretation of non-verbal language, motivating the speaker to support the conversation. The medical staff must demonstrate availability to patients so that they can be scheduled and attended to according to objectives and priorities. The availability displayed by the doctor during the consultation, the openness, attentiveness and helpfulness of the staff toward the patient and his family members are considered to be intrinsic attributes for any medical service supplying establishment and they must be maintained at a high level of performance to differentiate them from other units.
The Role of Communication Policies in Supporting Hospital Operations
Communication policies can be used to limit a communication system to formal procedures. Different policies can affect the performance of the communication system. It might be a policy to prevent general practitioners from getting a medical record from the records department without the permission of a hospital clinician.
The utility of the overall system is determined by the appropriateness of all the components together, as a communication system is a bundle of different components. The communication system can under perform if one element of the system bundle is inappropriate. Sending an X-ray to a small device is not likely to be useful, both because the size of the device may limit the view of the image, and the size of the image may exceed the capacity of the wireless channel used by the device.
Communication that starts in primary care, such as referral letters accompanying patients to the emergency room, is often criticized. Simple interventions such as structured forms may improve the quality of communication, but the wide variation in the types of message may require more complex, computer assisted methods. The interface between hospitals and community services is the focus of most tele medical research.
The requirements of hospitals have not been understood. Good communication processes are fundamental to the operation of any hospital. While much effort has been made to develop the electronic patient record, there has been little exploration of what communication systems can be developed to support hospital operations.
There is a clear area in which there is significant potential for improvement if you look at the characteristics of the hospital as a workplace. The need for mobility and the need for asynchronous messaging are two areas that need discussion. Hospital workers are highly mobile during their working day, which is different to other populations.
A Healthcare Communication Solution Provider
It is important to have a good understanding of your communications requirements and to partner with a healthcare communication solutions provider who can help you design a secure healthcare communication model for your organization. Voice calls, voicemails, and messaging should be securely secured. Both features are offered by most healthcare communications software.